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Ordering Information

Enjoy the Convenience of Online Ordering
There are a variety of ways to place your order with us:

Use our website. You can add items to your shopping cart simply by clicking on the "Add to Cart" button next to the title.

If you have our paper catalog, try our Quick Order feature at the top right-hand corner of the page. Simply enter in the first item number from the catalog, hit return, and you've started your order. You can continue adding items straight into your shopping cart.

After placing an online order, you will receive an email confirming the order you have placed.

Submitting a purchase order? Please see submission information below.

Canadian orders please see important information below.

International orders cannot be placed through our website. Please see International Orders below.

OR

ORDER 8 A.M.—5 P.M. CST, MONDAY–FRIDAY

TELEPHONE
Call toll-free: 1-800-735-7323 or
Local: 612-338-2068

FAX
1-866-419-5199
Local: 612-337-5050

MAIL
If you'd prefer to order by mail or fax and you don't want to receive our paper catalog, please use our downloadable order form. Once you've printed a copy, fill out the form and mail or fax it to us along with payment information.

OUR ADDRESS
Free Spirit Publishing Inc.
217 Fifth Avenue North, Suite 200
Minneapolis, MN 55401
USA

PURCHASE ORDERS

We accept purchase orders from schools and organizations via Free Spirit’s website. Please do not mail or fax a duplicate copy. For faster processing:

  1. All electronic purchase orders must include: PO number, date, and accounts payable contact name and phone number.
  2. During checkout under Payment Method, choose Purchase Order.
  3. Enter the purchase order number (required) and choose “Browse…” to upload the purchase order. A PO must be uploaded in order to complete your transaction.
  4. By uploading your purchase order you agree to Free Spirit's terms & conditions.

For questions about submitting a purchase order electronically, email our customer service department at help4kids@freespirit.com or call 1.800.735.7323.

We also accept purchase orders from schools and organizations via mail or fax. For faster processing:

  1. Mail OR fax (please do not do both) your official signed, numbered, and dated purchase order, along with the completed order form.
  2. Be sure to identify an accounts payable contact name and phone number. We cannot process your order without this information.
  3. Please include the source code and customer number found on the back cover of your catalog.

CUSTOMER SERVICE
8 a.m.-5 p.m. CST, Monday-Friday.
1-800-735-7323 or send us an email.
Our friendly, knowledgeable customer service staff is here to help. Call with questions - about your order, an invoice, our authors, our books, or anything in our catalog (current or past). If something's wrong, let us make it right. We know our products and services inside and out and we want to assist you.

SHIPPING
Please allow 1-2 business days to process your order. Most shipments to the continental U.S. arrive in 3-5 business days.

Need your order faster? RUSH orders placed on our website, phoned in, or faxed in by 2:00 P.M. CST, Monday-Friday, will be shipped the same day. Orders to Puerto Rico and Guam must be shipped UPS Air; rush delivery charges apply.

Shipping & handling to each delivery address:
(U.S., including Alaska and Hawaii. Note on Canadian orders: to avoid costly customs charges, see ordering information below.)



REGULAR DELIVERY RUSH DELIVERY*


Regular Ground 2-Day Air Next Day Air
Merchandise Total:
Add: Add: Add:
Up to $49.99
$5.95 $18.00 $28.00
$50.00 - $99.99
$7.95 $23.00 $33.00
$100.00 - $499.99
10% 22% 30%
$500.00 - $1999.99
9% 20% 28%
$2000.00  or more

8% 18% 26%
         

*Next Day Air is next business day, 2-Day Air is two business days.

OUR GUARANTEE
If anything you receive from us doesn't meet with your full approval, we will make it up to you by exchange, credit, or a refund.

PROBLEMS
Report nonreceipt of orders, shorts, billing errors, or damages to us at once. Call Customer Service toll-free at 1-800-735-7323. Save damaged cartons until any claim is settled.

RETURNS
Find easy return instructions on the back of your packing slip. Refunds are less original shipping and handling charges.

APO ADDRESSES
Check your local exchange store before ordering from us directly. Many of our titles are available there. If you choose to order from us, refer to the Shipping & Handling chart.

INTERNATIONAL ORDERS
For customers ordering outside the United States, orders cannot be placed through our website. Please visit www.amazon.com or contact us for a list of international distributors. Orders through Free Spirit may be placed by phone or email and shipped for exact freight charges from Minneapolis, MN. Customs charges will apply.

CANADIAN ORDERS
Trade and school orders: Orders cannot be placed through our website. To avoid costly customs charges and purchase in Canadian dollars, order directly through:
Georgetown Publications Inc.
34 Armstrong Ave
Georgetown, Ontario L7G 4R9
CANADA
(888) 595-3008 (in Canada)
(905) 873-2710 (Sales)
FAX (888) 595-3009
orders@georgetownpublications.com
www.georgetownpublications.com

Personal orders: To avoid costly customs charges, Free Spirit resources can also be ordered through better retailers across Canada as well as online at www.Amazon.ca and www.chapters.indigo.ca.

DUPLICATES AND ERRORS
If you are receiving duplicate catalogs, or if your address or name needs correcting, call Customer Service toll-free at 1-800-735-7323 or send us an email. Or mail all of the address labels and indicate your changes. We will correct our mailing list immediately.

GIFT CERTIFICATES
Free Spirit Gift Certificates are sent First Class with a copy of our paper catalog and your personal message. They are available in $10.00 increments and can be ordered online.

PAYMENT
Orders must be prepaid by check, money order, or credit card. We accept Discover, Visa, MasterCard, and American Express. We accept purchase orders from schools and organizations. All international orders must be prepaid in U.S. funds or by credit card.

Questions? Please call our friendly, knowledgeable customer service department
at 1-800-735-7323.

Free Spirit's site is encrypted and secure. Our server uses SSL (Secure Sockets Layers) to encrypt all of the personal information you enter at this site—including your name, address, and credit card number. You can safely order online any time, any day of the week.



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