Free Spirit Publishing 1.800.735.7323

Ordering Information

Purchase OrdersCustomer ServiceShippingVolume Discounts • Our GuaranteeProblemsReturnsAPO AddressesInternational OrdersCanadian OrdersDuplicates and ErrorsPayment • Certified Woman-Owned Business

There are a variety of ways to place your order with us:


Use our website. You can add items to your shopping cart simply by clicking on the “Add to Cart” button next to the title. After placing an online order, you will receive an email confirming the order you have placed.


Order 8 A.M.–5 P.M. CST, Monday–Friday

Toll-free: 1.800.735.7323
Local: 612.338.2068


Toll-free: 1.866.419.5199
Local: 612.337.5050


If you’d prefer to order by mail or fax and you don’t want to receive our paper catalog, please use our downloadable order form. Once you’ve printed a copy, fill out the form and mail or fax it to us along with payment information.

Free Spirit Publishing Inc.
6325 Sandburg Road, Suite 100
Minneapolis, MN 55427-3674

Purchase Orders

We accept purchase orders from schools and organizations via mail or fax. For faster processing:
  • Mail OR fax (please do not do both) your official signed, numbered, and dated purchase order, along with the completed order form.
  • Be sure to identify an accounts payable contact name and phone number. We cannot process your order without this information.

Customer Service

8 a.m.–5 p.m. CST, Monday–Friday.
1.800.735.7323 or send us an email at

Our friendly, knowledgeable customer service staff is here to help. Call with questions—about your order, an invoice, our authors, our books, or anything in our catalog (current or past). If something’s wrong, let us make it right. We know our products and services inside and out, and we want to assist you.


Please allow 1–2 business days to process your order. Most shipments to the continental United States arrive in 3–5 business days.

Need your order faster? RUSH orders placed on our website, phoned in, or faxed in by 2:00 P.M. CST, Monday–Friday, will be shipped the same day. Orders to Puerto Rico and Guam must be shipped UPS Air; rush delivery charges apply.

Shipping & handling to each delivery address: (in the United States, including Alaska and Hawaii. Note on Canadian orders: to avoid costly customs charges, see ordering information below.)

Regular Ground 3-Day Air   2-Day Air Next Day Air
Merchandise Total:   Add: Add: Add: Add:
Up to $49.99 $5.95 $13.00 $18.00 $28.00
$50.00–$99.99 $7.95 $18.00 $23.00 $33.00
$100.00–$499.99 10% 17% 22% 30%
$500.00–$1999.99 9% 15% 20% 28%
$2000.00 or more 8% 13% 18% 26%

*Next Day Air is next business day, 2-Day Air is two business days, 3-Day Air is three business days.

Volume Discounts

Our catalog offers special pricing throughout, but you can save even more if you are purchasing multiple quantities of a title or purchasing a large number of titles. Contact or call 1.800.735.7323 and ask to speak with someone in Education Sales.

Our Guarantee 

If anything you receive from us doesn’t meet with your full approval, we will make it up to you with an exchange, a credit, or a refund.


Report nonreceipt of orders, shorts, billing errors, or damages to us at once. Call customer service toll-free at 1.800.735.7323. Save damaged cartons until any claim is settled.


Find easy return instructions on the back of your packing slip. Refunds are less original shipping and handling charges.

APO Addresses 

Check your local exchange store before ordering from us directly. Many of our titles are available there. If you choose to order from us, refer to the Shipping & Handling chart.

International Orders

For customers ordering outside the United States, orders cannot be placed through our website. Please visit or contact us for a list of international distributors. Orders through Free Spirit may be placed by phone or email and shipped for exact freight charges from Minneapolis, MN. Customs charges will apply.

Canadian Orders

Trade and school orders: Orders cannot be placed through our website. To avoid costly customs charges and purchase in Canadian dollars, order directly through:

Georgetown Publications Inc.
34 Armstrong Ave Georgetown, Ontario L7G 4R9
888.595.3008 (in Canada)
905.873.2710 (Sales)
FAX (888) 595-3009

Personal orders: To avoid costly customs charges, Free Spirit resources can also be ordered through better retailers across Canada as well as online at and

Duplicates and Errors

If you are receiving duplicate catalogs, or if your address or name needs correcting, call customer service toll-free at 1.800.735.7323 or send us an email at Or mail all of the address labels and indicate your changes. We will correct our mailing list immediately.


Orders must be prepaid by check, money order, or credit card. We accept Discover, Visa, MasterCard, and American Express. We accept purchase orders from schools and organizations. All international orders must be prepaid in U.S. funds or by credit card.

Questions? Please call our friendly, knowledgeable customer service department at 1.800.735.7323.

Free Spirit’s site is encrypted and secure. Our server uses SSL (Secure Sockets Layers) to encrypt all of the personal information you enter at this site—including your name, address, and credit card number. You can safely order online any time, any day of the week.

Certified Woman-Owned Business

Free Spirit Publishing is a WBENC-certified Women’s Business Enterprise. WBENC certification affirms that Free Spirit is woman owned, operated, and controlled. Judy Galbraith has been the sole owner of Free Spirit since she started the company in 1983. This certification enables us to help our business partners foster diversity and continue to develop their diversity programs. To receive a copy of our certification, give us a call or send an email request tot


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